75 results for '"customer service"'
Filter by:

Macrotrends

Home & Away Entertainment Trends

... traveling?Select all that apply Cost | Delays/cancellations | Lost luggage | Packing | Getting luggage from place-to-place | Security screenings/check points | Boredom (i.e. while waiting for transportation or on transportation) | Buying tickets | Cleanliness of transportation (e.g. planes, trains) | Navigating public transportation (e.g. airports, train stations, metro) | Scheduling transportation | Transfers/connections | Planning what to do in a destination | Customer ...

Marketing Tips

... Delivered,” State Farm sought to show that it’s there to help people in life as well as their sports-viewing experience. Marriott Last fall, Marriott launched the #AppYourService initiative, inviting fans attending select football games to tweet requests, such as barbeque ingredients or folding chairs, at the Marriott Rewards Twitter account, and runners would bring those items to their tailgate areas. The effort showed the brand’s exceptional customer service and promoted its app, which typically ...

Best of Digital Marketing

... providing convenience, the intelligent tool creates a voice and persona behind the brand to provide a more meaningful customer service experience. To entice people to travel to the UK, tourism authority VisitBritain created a campaign featuring the sounds of the country. A video dubbed “The Sounds of GREAT Britain” lets users hear tea and milk being poured, a crowd at Wimbledon, and the noise of the Dartmouth Steam Train. Viewers can also create their own soundtrack of the country, revealing what they ...

Community > Commerce

... , when engaging with brands, youth seek customer service to have a personal, human-like feel whether they’re communicating with a Bot or Not. They also embrace brands that create communities with each other: young consumers think fondly of Brand Mentorships where big businesses partner with small independent companies, as it gives corporations a more personable feel and helps induce innovation in retail. And they are turning to small retail pockets, which feel more personal than mass brands ...

Digital Intimacy

... “the Internet’s equivalent of mailing postcards rather than plastering a billboard.” For example, by sending what feels like a personalized invite to an event or creating an individualized response to customer service needs, brands can enhance their relationships with consumers. Ys’ and Zs’ evolving preference for digital intimacy heightens the importance of mobile marketing and the quality of their conversations with brands. They’re expecting more sincere communication on their mobile devices ...

No Money, More Problems

... Z financial advice company communicates with its users through text message and supplies 24/7 service on its A.I.-powered platform. "What we found [was] that students didn't want us to just give them recommendations. They wanted us to literally help them sign up for something," said NextGenVest's founder. "Common Bond...can actually provide that product or that loan in a trusted way."EarnestEarnest has used technology and customer service to help refinance over $6 billion in student loans in a ...

Side Buy Side

... increasingly creating tighter-knit social circles.ACTION ITEMSBrands have become a more natural part of the social chatter today, whether people are tagging their friends in a brand's post on social media or sending each other codes to get the best deal. Brands can gain the most by making it especially easy and engaging for youth to share something with their friends.One's friends are more likely to know what brands one supports today than ever before. This raises the stakes for customer service to be ...

Humanology

... ” on social media, so too can it shape its customer service chatbots to represent its ethos and distinctive character to create more humanlike, personal interactions with consumers. And as brands look to the future, it’s essential that they engage with technologies and initiatives that develop emotional ties with young consumers who are seeking out genuine connection in today’s digital landscape.BRAND IMPLICATIONS:Gens Y and Z are experiencing the highest levels of social isolation compared to ...

Consumed Takeaways

... of what’s new and emerging in consumer tech, and be brave about giving concept products a first chance. Concept pop-up shop STORY never fails to experiment with the established retail model. Click here to learn more about the themed retailer’s use of Perch, a prototype for interactive in-store displays. Be hands-on.Young people are seeking moderation in their customer service experiences. They don’t want associates hovering over them, but they do expect help to be at the ready when they have a ...