75 results for '"customer service"'
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Macrotrends

The Customer Isn't Always Right

... , the company would be tacitly approving of such prejudice. One 31-year-old man noted in our focus group that brands could deny a customer service “in the case of racism, homophobia, sexism, any sort of really aggressive behavior or harassment.” Lowe’s learned this lesson earlier this year when a manager complied with a customer’s request to send a White delivery person in place of a Black deliveryman who had arrived at her house. In agreeing to the request, the company appeared to support ...

Bot or Not

... The future of stellar customer service lies in striking the right balance between technology, like “bots,” and a personalized human touch.Technology has afforded shoppers superpowers of sorts; they can access virtually any product at the click of a button and compare prices with ease, meaning that selection and sales are no longer the major differentiators they once were when choosing among retailers. In this modern shopping landscape, in which many stores offer the same or similar products and ...

The One

... and attentive customer service). Brands need to listen carefully to consumers to understand who they are, what they’re looking for, and how to form a connection. During this initial interaction, brands also need to open up about themselves and their interests; a brand should be confident in itself and know what it cares about. Just as looks alone are not enough to create an enduring relationship, consumers want more from brands than surface attraction. They seek companies whose tone, values, and ...

Real Time+

... brand to create. The company enlisted comedian Wayne Brady to make 25 impromptu “insta-jingles” in direct response to fans’ tweets. Check out the Lay's insta-jingles. - UP THE CUSTOMER SERVICE QUOTIENT - KLM took airline customer service to a new level when it created its #HappyToHelp campaign. Designed to handle real-life problems in real time—such as ferrying a traveler stuck in traffic to the airport via motorbike—the five-day program demonstrated the positive boost a brand can get when consumers ...

On/Off

... of ‘on’ vs. ‘off’ is no longer divided, retailers, too, need to adopt a wholly integrated view of their marketing, services, and access points. We’re seeing this seamless duality arise in a number of themes that are informing the retail landscape of tomorrow. Alt-Pay transaction platforms and systems are enabling consumers to make cashless payments in-person via digital currencies. Hands On customer service programs enhance the personalized relationships between shoppers and sales associates ...

How Can I Help You?

... Modern youth are giving rise to the demand for human-centric customer service that delivers personalized interactions which in turn create emotional resonance and build brand loyalty.Within the realm of retail, young consumers are giving rise to a new kind of customer service that caters to their distinct human experiences and circumstances. To wit, one-third of youth in the U.S., the UK, Nigeria, France, and China as well as four in 10 young people in Brazil and Australia say that it’s ...

The Global Retail Landscape

... . To adapt to the future of retail, all brands must consider how they can bridge the gap between the digital and physical retail experience through means that cater to modern youth’s on-demand lifestyle.As brands compete for consumers’ attention, it’s important for them to consider how they can center their customers and add value to their lives, whether by creating personalized customer service experiences or rewarding/incentivizing customers for their shopping behaviors (see Retail 2.0 ...