75 results for '"customer service"'
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Macrotrends

ReLuxe

... -term value of a product | Luxury is personal; it's something I do for myself | Luxury is about the longevity of the product | Luxury is about experiences | Luxury is about limited-edition products | Nontraditional luxury categories have become luxuries (e.g., food, fitness) | Luxury is more accessible today than it used to be | The word luxury has negative connotations | Luxury is about superior customer service Two-thirds of youth would opt to have fewer items that are high quality than ...

The Future Of Experiential Retail

... and convenient as online shopping—will provide the total package for today’s modern, informed, and savvy shoppers. I think brands should have both an online and real life component. I like pop up shops because they feel like you're buying exclusive or limited time items, but just being able to see an item I want to buy online in real life is helpful in my purchase decision. I also think the online component of shopping is important, both for customer service and product information. Product ...

eLationships

... , both current and potential. They need to not only connect with online audiences but also truly nurture these relationships; in essence, customer service should be extended beyond a particular transaction, and brands need to make consumers feel like they are interacting with a real person who cares, rather than a team of quality assurance bots. Moreover, brands need to provide platforms and communities for fans to connect with each other: relationships formed will leave members with an emotional ...

Social Studies

... reply to a complaint. The brand contends that it was an actual customer service representative who responded, and not a bot, yet the questionable human error was in direct contradiction of the personal touch brands should strive to achieve on Facebook.CREATE CAPTION CONTESTSFacebook users love showing how clever and witty they are, and Red Bull gives its fans ample opportunity to do so by posting caption contests in which it challenges followers to conceive shrewd punch lines for photos of its ...

Soloists

... experiences. For in-person experiences, evaluate how you can create an environment that addresses the qualities and types of experiences that Soloists seek. For example, limit noise, clutter, or the number of people allowed in a space at a given time. Acknowledge consumers’ exploratory and inquisitive mindset when shopping on their own; sales and customer service representatives should be trained to educate and engage interested single patrons. Young people want to leverage their solo ...

Data

Customer Service

... A quantitative overview of young consumer's attitudes and perceptions of customer service.CUSTOMER SERVICE EXPECTATIONSWhich of the following, if any, do you agree with?Please select all that apply. I expect brands to go above and beyond when they've made an error (e.g., give me a credit if they've shipped the wrong product) | I find it frustrating when I can't communicate with a real person when I need customer service | It's reasonable for a brand to deny a customer service if he/she is ...

Shopping and Customer Service

... Youth seek customer service that provides a personal touch and will go out of their way to share their pleasant brand experiences. More than a third of youth have been pleasantly surprised by the quality of customer service they have received from a brand.COMMUNICATIONWhen it comes to communicating with customer service representatives, youth are most interested in having a personal, human interaction. Young people in the U.S. (23%) are more likely to prefer to ...

Shopping, Retail & Brands Data

... 2020Very Important Summary Good customer service | Affordability | Great design | Innovation | Personable | Social consciousness This Is LuxuryWhich of the following, if any, do you agree with when it comes to luxury?Retail Exchange Report 2019Agree Summary An experience is more of a luxury than a product | The more exclusive an item is the more it's a luxury | I feel better about myself when I make a luxury/high-end purchase Shopping AttitudesWhich of the following, if any, do you agree with ...

Shopping, Retail & Brands Data

... A quantitative overview of key attitudes and behaviors among Cassandra's Gen Z Segments.Important Brand QualitiesHow important, if at all, are each of the following brand qualities?Purpose & Polarization Report 2020Very Important Summary Affordability | Good customer service | Transparency (pricing, employee treatment, product production) | Entertaining marketing Priority CategoryWhich of the following categories, if any, do you find yourself prioritizing when it comes to your spending ...